AI Knowledge Base
Teach your AI about your business with FAQs and knowledge sources
Overview
The AI Knowledge Base helps your AI assistant understand your business better. By providing FAQs and knowledge sources, you ensure the AI can answer customer questions accurately and in line with your business information.
FAQs
Create frequently asked questions that the AI can reference when answering customer inquiries.
- Quick answers to common questions
- Consistent information across all interactions
- Easy to update and maintain
Knowledge URLs
Add URLs to web pages, documentation, or other sources that contain information about your business.
- AI can reference your website content
- Keep information up-to-date automatically
- Support for multiple knowledge sources
FAQs
FAQs (Frequently Asked Questions) are question-answer pairs that help your AI provide accurate, consistent responses to common customer inquiries.
Creating FAQs
- Navigate to Settings → FAQs in your dashboard
- Click Add FAQ or the button
- Enter a question that customers commonly ask
- Provide a clear, accurate answer
- Save the FAQ
Best Practices for FAQs
- Be specific: Write questions as customers would actually ask them
- Keep answers concise: Provide clear, direct answers without unnecessary detail
- Update regularly: Keep FAQs current with your business information and policies
- Cover common topics: Include questions about hours, pricing, services, location, etc.
Example FAQ
Question: What are your business hours?
Answer: We're open Monday through Friday from 9:00 AM to 5:00 PM, and Saturday from 10:00 AM to 2:00 PM. We're closed on Sundays.
Knowledge URLs
Knowledge URLs allow you to point the AI to web pages, documentation, or other online resources that contain information about your business. The AI can reference this content when answering customer questions.
Adding Knowledge URLs
- Navigate to Settings → Knowledge URLs in your dashboard
- Click Add URL or the button
- Enter the full URL (e.g., https://yourwebsite.com/services)
- Optionally add a description or title for the URL
- Save the knowledge URL
What URLs to Add
Consider adding URLs to:
- • Your services page
- • Pricing information
- • About page
- • Product documentation
- • Help articles or guides
- • Terms of service or policies
Note: The AI will reference content from these URLs when answering questions. Make sure the URLs are publicly accessible and contain accurate, up-to-date information.
How the AI Uses Knowledge
When a customer asks a question, the AI:
Analyzes the Question
The AI understands what the customer is asking and determines what information is needed.
Searches Knowledge Base
The AI searches through your FAQs and knowledge URLs to find relevant information.
Provides Accurate Answer
The AI uses the information from your knowledge base to provide an accurate, helpful answer that matches your business information.
Get Started
Start building your AI knowledge base by adding FAQs and knowledge URLs. The more information you provide, the better your AI will be at answering customer questions.