Twilio Setup Issues
Troubleshooting common Twilio configuration problems
Common Issues
SMS Not Sending
If SMS messages aren't being sent, check:
- Twilio Account SID and Auth Token are correct in Settings
- Phone number is in E.164 format (+1234567890)
- Twilio account has sufficient balance
- Phone number is verified in Twilio Console
Webhooks Not Working
If webhooks aren't receiving data:
- Webhook URLs use HTTPS (not HTTP)
- HTTP method is set to POST in Twilio
- Check Twilio Console logs for webhook errors
Toll-Free Number Issues
For toll-free numbers, you need:
- Opt-in page URL configured in Twilio
- Privacy Policy and Terms of Service URLs
- Verification completed in Twilio Console
Still Having Issues?
Check the detailed setup guide or contact support for assistance.